RETURN POLICIES

 

PLEASE COMPLETE THE FORM AT THE END OF THIS PAGE BEFORE YOU RETURN ANY ITEM

REFUNDS FOR VACUUMS

Products may be returned unopened for a refund within 30 days of it’s shipping date. Items that are in un-sellable condition, missing parts are non returnable. All other circumstances will be charged a 10% restocking fee at our discretion. You can expect a refund sent to the credit card company within 7 business days of Vacs N Videos receiving your return. If you paid by check or money order a refund will be sent out within 7 business days.

Please note that we will only refund shipping costs if the return is a result of our error. Return your item(s) using UPS, or standard U.S. Mail.

We do not issue call tags, if you have a item which needs to be returned, you will need to take this to the post office and mail it back.

Do not send us your old broken parts to see if we can get new ones. We can not accept them due to insurance and health liabilities.

REFUNDS FOR Video game, movies, etc.

We guarantee are merchandise 100% against being defective. (Many times if you have a game cartridge, they usually don’t go bad they just need cleaning. Try cleaning a game cartridge first or email us and we will tell you how to clean it.) Items that are defective may be returned within 30 days of it’s shipping date. If we have another one in stock we will replace it. If we don’t have one we will send you a refund. You can expect a refund sent to the credit card company within 7 business days of Vacs N Videos receiving your return. If you paid by check or money order a refund will be sent out within 7 business days.

Please note that we will only refund shipping costs if the return is a result of our error. Return your item(s) using UPS, or standard U.S. Mail.

How to Return / Exchange Any Item.

In order to return or exchange an item you will need to fill out our Return Merchandise Request Form. We will then provide you with a RMA (Return Merchandise Authorization) number to insure that your return is properly routed and that your refund or replacement is processed properly

Return Merchandise Request Form

If you intend to return any item for any reason you must complete this request form. Failure to do so will void your right to return the item. Remember, you only have15 days from the date the item was delivered to you to file this request.

The information we require is necessary to identify your order.

We will provide you with a RMA (Return Merchandise Authorization) number to insure that your return is properly routed and that your refund or replacement is processed properly.

Please enter your original order information:
Name :
E-mail :
Order Number: Phone: What item(s) would you would like to return**? Item Number(s): Item Description(s): **(If you are returning more than one item use commas, between item number, quantity and description) Reason for your return Does not Fit Damaged in Shipping Ordered Wrong Item I Received the Wrong Item Other Please enter a few comments describing the reason for the return and the replacement you want sent (if any). Return Policy Acknowledgment I acknowledge that by submitting this form I am aware of the terms of the Vacs N Videos Return Policy including the following: 1. The return request must be evaluated and approved by Vacs N Videos, and I must receive a RMA number before I can return the item. This RMA number must be displayed on the return shipping label. 2. All return requests must be submitted within 15 days of delivery 3. Unless the return is due to shipping damage or the error of Vacs N Videos. I will be responsible for all shipping charges. 4. All items must be returned in good condition with all packing material or original boxes/bags in condition that they may be restocked and be able to be sold again or they may be refused. 5. Any item that has been altered, bent, scratched or otherwise damaged or incomplete due to customer error will not be acceptable for return. 6. Vacs and Videos has the right to refuse any package that does not comply with the above.